Terms & Conditions

 Postage Costs

-      Orders under £50 - UK and BFPO orders posted by 2nd Class Royal Mail at a cost of £3.50

-      Orders over £50 - UK and BFPO orders posted by 2nd Class Royal Mail Free

-      If a customer wishes to use another delivery method (i.e. Recorded Delivery, first class etc) these may be selected at the checkout

 A flat rate applies to all other countries including USA, of £9.50 regardless of order value:

Customers outside the UK may request an alternative service - please contact us for a quotation.



-      All orders placed are normally despatched within 5 working days excluding weekends.

-      Where a delay in despatch is due to volume of orders or through material shortages, the customer will be contacted, either by telephone or by email advising the estimated despatch date. If a revised date is not suitable for a customer, an immediate refund can be obtained.



-      Payment for all Handmade Jewellery purchased through this web site will be by the

ultra secure STRIPE payment system unless otherwise agreed.

-      STRIPE is a secure financial service used widely throughout the world

-      You do not need a STRIPE account to purchase from Truly Truly Tartan

-      Simply follow the instruction at Check Out

-       We do not accept payment by cheque



-      For hygiene reasons we cannot accept the return of earrings 

-      Prior to returning any item, customers must contact us by email or telephone to discuss the problem and obtain a returns reference number that must be quoted on all delivery notes, correspondence, etc.

-      Only faulty items can be returned for replacement or refund (in the original packaging) within 16 working days of the items being delivered to you.

-      Customers are responsible for postage costs when returning any products.

-      Customers are also responsible for all products until received by ourselves.

-      We recommend that customers consider using a signed for service when returning items.

-      All Refunds will be made via STRIPE with 7 days of returns being received.

We strongly suggest that all returns are sent by a 'signed for' service


-      As all Jewellery and Accessories made by Truly Truly Tartan are individually handcrafted, there may be some slight variations to the photographs shown on this website

-     Reverse engineering of products designed by Trish Tracy, as above, is an offence under the Intellectual Properties Act 2014

These Terms and Conditions do not affect your statutory rights.

shopify visitor statistics