Terms & Conditions

 Postage Costs

-      Orders under £50 - UK and BFPO orders posted by 2nd Class Royal Mail at a cost of £3.50

-      Orders over £50 - UK and BFPO orders posted by 2nd Class Royal Mail Free

-      If a customer wishes to use another delivery method (i.e. Recorded Delivery, first class etc) these may be selected at the checkout

 A flat rate applies to all other countries including USA, of £6.00 regardless of order value:

Customers outside the UK may request an alternative service - please contact us for a quotation.

 

Ordering

-      All orders placed are normally despatched within 5 working days excluding weekends.

-      Where a delay in despatch is due to volume of orders or through material shortages, the customer will be contacted, either by telephone or by email advising the estimated despatch date. If a revised date is not suitable for a customer, an immediate refund can be obtained.

 

Payment

-      Payment for all Handmade Jewellery purchased through this web site will be by the

ultra secure STRIPE payment system unless otherwise agreed.

-      STRIPE is a secure financial service used widely throughout the world

-      You do not need a STRIPE account to purchase from Truly Truly Tartan

-      Simply follow the instruction at Check Out

-       We do not accept payment by cheque

 

 Returns

-      For hygiene reasons we cannot accept the return of earrings 

-      Prior to returning any item, customers must contact us by email or telephone to discuss the problem and obtain a returns reference number that must be quoted on all delivery notes, correspondence, etc.

-      Only faulty items can be returned for replacement or refund (in the original packaging) within 16 working days of the items being delivered to you.

-      Customers are responsible for postage costs when returning any products.

-      Customers are also responsible for all products until received by ourselves.

-      We recommend that customers consider using a signed for service when returning items.

-      All Refunds will be made via STRIPE with 7 days of returns being received.

We strongly suggest that all returns are sent by a 'signed for' service

Notes

-      As all Jewellery and Accessories made by Truly Truly Tartan are individually handcrafted, there may be some slight variations to the photographs shown on this website

-     Reverse engineering of products designed by Trish Tracy, as above, is an offence under the Intellectual Properties Act 2014

These Terms and Conditions do not affect your statutory rights.

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